How To Contact Us
Over the
years we have struggled with the best way to provide top quality
service to our customers. When we first started we would stand
around the fax machine waiting for an order to come in. For
a long time we were thrilled to receive even one order a day.
With a couple of calls and a couple of emails per day it was
easy to stay on top of requests, reply to emails and answer
the phone in a timely manner.
Things
have changed now, we routinely receive hundreds of emails
and phone calls per day. Just organizing the emails and trying
to coordinate answers and responding quickly turned into a
full time job for 2 employees. We realized that there had
to be a better way - and we found it.
We are thrilled
to roll out our new
Online Help Desk
Even though
we have a very large selection of greenhouse kits it doesn't
take terribly long until most of the questions start to sound
pretty darn familiar. It seemed that if we found a way to
make those answers easier to find it would help our customers
by giving them an immediate answer to their question - and
free up our staff to research those hard to find answers,
process orders and provide better online tracking.
So we developed our online FAQ/Knowledgebase. Every question
that we have ever answered right there at the edge of your
fingertips - mere seconds away.
Click
here for
Frequently
Asked Questions
But what if you can't find your answer there?
What if you need a tracking #?
What if you have the next question that is going to be posted
in the FAQ?
We have that covered with our new online help desk! Just open up a Service Ticket. It is just like sending an email; except that your question goes into our help desk ticket system where it can be worked on by up to 5 of our customer service reps. Plus it stays right there on our computer screens just blinking away until one of us takes care of your request.... No long waits for your request to be answered!
(opens in new window)
Click here to Submit a New Service Request or Question
Ready to place an order and only want to deal with a real live person?
we
can take care of that also with our new 24 hour Order Hotline
Toll Free 24 Hour Order Line 877-718-2865
*******
Please note that while these customer service reps have complete
access to our order processing, websites, faq/knowledgebase
and have lots of experience they don't have access to our
customer database or order tracking so please submit a service
request for that info and we will research it as quickly as
possible.
