Frequently Asked Questions
do you protect my privacy?
information is secure with us - we only use it to process
your transaction and never share your information with anyone.
The only time we will ever use your email address is to
ask you a question concerning your order or greenhouse kit.
my credit card information safe with you?
site utilizes Secure Sockets Layer, an advanced data encryption
system used to ensure the security and confidentiality of
information exchanged between your browser and the ShopSite
e-commerce server. All of your personal information (including
credit card numbers) will be encrypted and then transmitted
from your browser to the e-commerce system securely. This
information is only viewed by us. You will notice that it
takes just a moment to connect into the secure area and
that there is a small lock icon on the bottom right of your
browser whenever you are prompted to enter information.
will my greenhouse kit arrive?
should expect to receive delivery within 10-14 business
days in the 48 contiguous states unless otherwise noted.
do I cancel my order?
cancel your order, use our online help desk. Include your
order number, name, billing address, and items ordered.
We'll acknowledge your ticket upon receipt and let you know
as soon as possible if we were successful in canceling an
order that has not yet entered our shipping department or
is on backorder.
Orders that are already in the shipping system cannot usually
be canceled although we will make every attempt to do so
at your request. The cancellation process is costly to us,
so once an order has been sent to our shipping department,
or transmitted to a vendor for shipment, there will be a
cancellation fee of 5% of your order total if we are able
to cancel your order.
is your return policy?
you are not satisfied with your purchase, just notify us
within 30 days from the date you receive your order (After
30 days there are no returns and the manufacturer's warranty
applies). We will happily refund
the purchase price, less 15%, of your item(s) or exchange
the item(s), as you wish.
whose prices include free shipping: An
additional 10% of the greenhouse price will be charged
for returned greenhouses to cover original shipping costs.
is responsible for shipping costs to send the items back
to the manufacturers. If
customer paid for original shipping costs the shipping
charges are not refundable, and COD packages are not accepted.
Any discounts given will be subtracted from returned merchandise
refunds. Damaged or missing items noticed upon delivery
should be reported promptly and will be replaced at our
expense. Returned products must be in original condition.
This includes original packaging material, manuals, and
all other accessories provided by the manufacturer.
return a product, you will need to obtain a RMA (return
merchandise authorization) number.
use the online
desk to request an RMA. Our customer service representative
will give you an RMA number to be placed on your package(s).
Returns without an RMA number
will not be accepted.
methods of payment do you accept?
accept Mastercard, Visa, American Express, Discover, money
orders, and regular checks. Please note that we wait for
all checks to clear the bank before shipping your greenhouse
We will work with purchase orders - however we do require
payment before shipping.
me more about using my credit card to make a purchase?
credit card will be billed at the time your order enters
the shipping process in our warehouse or is sent to a vendor
for factory-direct shipment.
Custom-made items that require production time may be billed
well in advance of delivery. Please do not be concerned
as this is normal for such items.
In the unusual event that we have not been notified of a
backorder prior to submitting an order to a vendor for factory-direct
shipment, you may be billed ahead of shipment.
The American Greenhouse Kit Company will not be responsible
for delays in processing your order if the credit card billing
and shipping information that you provide does not match
the information on file with your credit card company. For
your own security, most credit card companies maintain an
"alternate address file" of authorized shipping addresses
for their cardholders. To advise your credit card company
of an authorized shipping address, please phone the number
on the back of your credit card and they will update your
"alternate address file" promptly.
do I do when the shipment arrives?
On larger greenhouses, and other large items that ship by freight, the purchaser is responsible for getting the items off of the delivery truck. We recommend you have at least 2-4 people to help you remove your items. The driver is not responsible for removing the packages. Also, some freight trucks are too large and are not able to deliver up your driveway. You are then responsible to remove the items and transport them by other means, carry them or by pick-up truck, to your house. If you have questions please
not refuse delivery for minor damage.
If a package is damaged, check the contents for damage before
refusing delivery. If damage appears to be minor, and only a
few items need to be replaced, we recommend accepting the shipment
(or at least any undamaged packages) after making note of damages
on delivery receipt. Doing this will speed up the replacement
process in many cases because parts can be shipped sooner and
faster delivery methods can be used.
Inventory the shipment.
Check the number of boxes received against the number shown
on the driver's delivery sheet. If there is a shortage, write
the number of missing boxes on your copy and the driver's copy
of the receipt, and have the driver sign both copies.
If there is any problem with your shipment please contact us
using the online help desk - we will quickly make any arrangements
needed to fix any problems.
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